Linked Bulwagang ICT assistance
Division Office personnel can request LED Wall and Sound System assistance while booking the venue. Supply confirms the venue before the related ICT request is created.
Latest portal improvements
What’s new
Updated September 2026
Safer email verification
Official DepEd email ownership is confirmed by OTP when Bulwagang ICT assistance is requested.
Improved requester controls
Eligible appointments can be rescheduled or cancelled in My Requests, with linked schedules kept synchronized.
Detailed PMS inventory
ICT staff now record the custodian, equipment identity, assessment, action, and condition for serviced items.
Start here
What do you want to do?
These links open the correct public tool.
Submit a request
Account, ID, equipment, event support, repair, or technical concern.
Open request form →Book an appointment
Bulwagang Tanglaw scheduling or seasonal ICT preventive maintenance.
Open booking form →Track a request
Check the latest status using the tracking number shown after submission.
Go to tracking →Open My Requests
Verify your email to view, message, reschedule, or cancel eligible records.
Manage my records →Guided selection
Not sure which service to choose?
Select the statement that best describes your concern. This guide does not collect or submit personal information.
Service directory
Choose the correct request
Review what each service covers and what to prepare before opening the form.
Account Management
DepEd Gmail account
Create, reset, or delete a DepEd Google Workspace account.
Select in form
Choose Gmail, then select Creation, Reset, or Deletion.
Prepare
Personal email, contact number, permanent station, position, and existing DepEd email for reset/deletion.
Account Management
Microsoft 365 account
Request a password reset, account information update, or account deletion.
Select in form
Choose Microsoft, then select Password Reset, Update, or Deletion.
Prepare
Microsoft account, DepEd Gmail, accessible recovery email, permanent station, and personnel details as requested.
ICT Services
ID Request
Request a new, replacement, lost, or damaged Division ID.
Select in form
Choose ICT Services Request, then ID Request.
Prepare
Employee and designation details, emergency contact, ID photo, signature, and affidavit PDF when required.
ICT Services
Borrowing of Equipment
Request temporary use of available ICT equipment.
Select in form
Choose ICT Services Request, then Borrowing of Equipment.
Prepare
Equipment needed, purpose, requested schedule, and accountable requester details.
ICT Services
Technical Assistance to Events
Request ICT support for a Division event or activity.
Select in form
Choose ICT Services Request, then Technical Assistance to Events.
Prepare
Event title, venue, schedule, expected participants, platform, assistance needed, and detailed technical requirements.
ICT Services
ICT Support Services
Report hardware, software, connectivity, account-access, or general ICT concerns.
Select in form
Choose ICT Services Request, then ICT Support Services.
Prepare
Affected device or service, exact error, when it started, troubleshooting already attempted, and urgency.
ICT Services
Repair and Replacement
Request diagnosis, repair recommendation, or replacement assessment for ICT equipment.
Select in form
Choose ICT Services Request, then Repair and Replacement.
Prepare
Device type, brand/model, property or serial number when available, current condition, and detailed issue.
Appointments
Bulwagang Tanglaw
Reserve an available whole-day or half-day schedule, with optional ICT setup assistance for Division Office activities.
Select in form
Choose Book Appointment, then Bulwagang Tanglaw.
Prepare
Office details, event title, participants, preferred date and time, purpose, contact number, and an accessible official DepEd email when booking within the Division.
Appointments
Preventive Maintenance
Book the annual preventive maintenance service for Division Office ICT equipment.
Select in form
Choose Book Appointment, then Preventive Maintenance when the season is open.
Prepare
Office/unit, authorized personnel details, available date/shift, and equipment types with quantities.
What happens next
From submission to completion
-
1
Submit carefully
Complete the guided fields, review every answer, and submit once.
-
2
Save the reference
Keep the tracking number shown on the success screen and in notifications.
-
3
Responsible unit acts
HR, ICT, or Supply reviews the request according to its workflow.
-
4
Track until complete
Use public tracking for status updates and follow email instructions securely.
Bulwagang Tanglaw
- 1 Submit booking
- 2 Supply reviews schedule
- 3 Schedule confirmed
- 4 Event completed
Bulwagang with ICT assistance
- 1 Submit and verify email
- 2 Supply approves venue
- 3 ICT request created
- 4 ICT staff handles support
Preventive Maintenance
- 1 Book available schedule
- 2 ICT staff claims PMS
- 3 Equipment is inventoried
- 4 PMS completed
Account creation or deletion
- 1 Submit request
- 2 HR reviews request
- 3 ICT processes account
- 4 Requester is notified
Status guide
What your status means
Exact status names vary by service, but these are the actions normally expected from you.
| Status | What it means | What you should do |
|---|---|---|
| Pending | Waiting for the responsible unit to review or claim the record. | No action is normally required. Monitor your email or My Requests. |
| Approved / Confirmed | The request or appointment has been accepted. | Review the confirmed details and attend the scheduled service. |
| Claimed / In Progress | An authorized staff member is handling the request. | Monitor updates and respond if staff asks for clarification. |
| Rescheduled | The appointment schedule has changed. | Review the new date and time in My Requests. |
| Rejected | The request was found to be duplicate, invalid, or outside the service scope. | Read the recorded reason before submitting a corrected request. |
| Cancelled | The requester or responsible unit cancelled the record. | Submit a new request only if the service is still needed. |
| Completed / Resolved | The service workflow has finished. | Download the completion report or submit feedback when available. |
Frequently asked questions
Answers before you submit
Getting Started Do I need to sign in to submit or track a request? +
No. Public request submission, appointment booking, and tracking do not require a staff account. The Sign In button is for authorized staff dashboards.
Getting Started Which category should I choose? +
Choose Account Management for DepEd Gmail or Microsoft 365 concerns. Choose ICT Services Request for ID, borrowing, event assistance, technical support, repair, or replacement. Choose Book Appointment for Bulwagang Tanglaw or preventive maintenance schedules.
Submission Why are some fields disabled? +
The form follows a top-to-bottom guided sequence. Complete the active required field first; the next applicable field will then become available.
Submission Why did the form reject my email address? +
Official-account fields require the stated DepEd domain. Personal or recovery email fields must be an accessible external address and must not use @deped.gov.ph when the form says personal email only.
Submission What contact-number format is accepted? +
Use a Philippine mobile number in one of these formats: 09XXXXXXXXX, 639XXXXXXXXX, or +639XXXXXXXXX.
Submission Why do I need an OTP for an ICT Services request? +
OTP verification confirms that the requester can access the submitted official DepEd email. The ICT administrator controls new-request OTP and the Feedback Gate separately. When the Feedback Gate is enabled, verification may also be requested to safely match outstanding feedback to its owner. Bulwagang-linked ICT assistance always requires OTP. The newest code expires, is single-use, and has a limited number of attempts.
Submission What should I do if the DepEd email verification code does not arrive? +
Check the spelling of the email username shown before @deped.gov.ph, then check Spam or Junk and use Resend OTP after a short wait. Editing the email invalidates the earlier verification. If the address contains a typo or the mailbox is inaccessible, correct it before continuing.
Submission Can I submit the same form more than once? +
Avoid repeated submissions. Wait for the confirmation screen and save the tracking number. The system has duplicate and concurrency safeguards, but one accurate request is easier to process.
Tracking Where can I find my tracking number? +
It appears after successful submission and may also be sent by email. Save it immediately. Service requests, Bulwagang Tanglaw bookings, and PMS bookings each receive a reference number. If approved Bulwagang Tanglaw assistance creates a related ICT request, that request receives its own separate tracking number.
Tracking How do I check progress? +
Open Track Your Ticket on the landing page, enter the complete tracking number, and select Track. The status timeline shows the latest recorded workflow stage.
Tracking Why has my status not changed yet? +
A status changes only after the responsible unit records an action. Account creation/deletion may wait for HR approval; repair/replacement may wait for Supply receipt; appointments may wait for schedule confirmation.
My Requests What is the My Requests workspace? +
My Requests is a secure self-service workspace for viewing the service requests and appointments associated with your verified email. You can follow their latest status and use the available actions without signing in to a staff account.
My Requests How do I open My Requests? +
Select My Requests on the portal, enter the same email address used when you submitted the request or appointment, then enter the newest 6-digit verification code sent to that address. Access lasts for a limited session, so use Secure Logout when finished.
My Requests Why is a request missing from My Requests? +
Only records associated with the verified email are shown. Use the exact personal, recovery, contact, or official email entered on the original form. If the record still does not appear, track it using its reference number or contact ICT to verify the saved address.
My Requests Can I send a clarification or attachment to staff? +
Yes. Open Messages and clarification under an eligible service request, enter your update, and optionally attach a supported PDF, image, Word, or Excel file. Do not include passwords, OTPs, recovery codes, or other secrets.
My Requests Can I cancel a submitted request or appointment? +
A service request may be cancelled while it is pending and unclaimed. An unclaimed PMS appointment may be cancelled while active. A Bulwagang Tanglaw booking may be cancelled while pending or confirmed, but not after its confirmed schedule has started. Cancelling a booking also synchronizes its linked ICT-assistance request when one exists.
My Requests Can I change my requested appointment schedule? +
Eligible PMS and Bulwagang Tanglaw appointments can request another available schedule from My Requests. PMS changes remain subject to the active booking window, configured shifts, capacity, and blackout dates. Bulwagang Tanglaw changes are checked for Sundays, elapsed schedules, and conflicts; a linked ICT-assistance request follows the updated event schedule automatically.
My Requests Can I reopen a completed service request? +
A resolved service request may be reopened once within 7 days of resolution. Reopening returns it to Pending for review. The option disappears after the allowed period or after it has already been used.
My Requests How do I download a completion report? +
Open My Requests and select Completion report on an eligible completed service request or appointment. The system downloads a PDF containing the reference, service, requester, final status, completion date, and recorded resolution when available.
Account Management Which requests require HR approval? +
DepEd Email Creation and DepEd Email Deletion are routed to HR first. ICT processing begins after HR approval.
Account Management When does the 30-day deletion period begin? +
For DepEd Email Deletion, the 30-day countdown starts only after HR approves the request. This provides time for required account and file handling.
Account Management How are newly created DepEd Gmail credentials delivered? +
Credentials are not placed directly in email. The requester receives a secure, expiring, single-use access link and verifies the personal email with an OTP before viewing the credentials.
Account Management Why can a newly created DepEd Gmail account not send or receive email yet? +
A related Microsoft account request is automatically forwarded for Central Office creation. Gmail sending and receiving may remain unavailable until Central Office completes the Microsoft account.
Account Management What if my secure credential link expired or was already viewed? +
Contact the ICT Unit or ask the assigned ICT staff to use the authorized credential reissue process. Never ask for credentials through ordinary email or chat.
Appointments How are Bulwagang Tanglaw schedules protected from double booking? +
Pending and confirmed schedule windows are reserved on a first-come, first-served basis. Whole-day bookings occupy both morning and afternoon; a half-day booking leaves the other available if it is still open. Sundays and elapsed time windows are unavailable.
Appointments How do I request ICT assistance with a Bulwagang Tanglaw booking? +
For a Division Office booking, enable Request ICT assistance in the Details step. Confirm the required LED Wall and Sound System support details, coverage, microphone count, and any technical instructions, then verify the official DepEd email by OTP before submitting. This option is not available for outside-division bookings.
Appointments When is the linked ICT-assistance request created? +
The Bulwagang Tanglaw booking is reviewed by Supply first. If Supply confirms the venue schedule and ICT assistance was requested, the system creates the related Technical Assistance to Events request automatically. Both records are created and linked safely, and ICT staff are then notified through their dashboard.
Appointments Why do I receive two tracking numbers for one Bulwagang Tanglaw activity? +
The BTW reference tracks the venue booking reviewed by Supply. The separate ICT service reference tracks the technical assistance handled by ICT staff. Keep both references; schedule changes and cancellation are synchronized between the linked records where the workflow allows it.
Appointments Why is Preventive Maintenance unavailable? +
PMS is seasonal. It appears only when the administrator opens the annual booking window. Weekends, blackout dates, full capacity slots, and dates outside the active window cannot be selected.
Appointments What happens during a Preventive Maintenance appointment? +
ICT staff claim the appointment, confirm or update its schedule, and record each serviced equipment item with its custodian or accountable person, identifying details, assessment, action taken, and condition. The PMS can be completed only after the requested equipment inventory is sufficiently recorded.
Appointments When is a Bulwagang Tanglaw request completed? +
After Supply confirms the schedule, it remains confirmed until the event schedule has ended. Supply can then mark the booking completed.
Repair and Replacement What happens after I submit a repair or replacement request? +
ICT claims and diagnoses the request, records the action taken and recommendation, then forwards the equipment to Supply. Supply confirms physical receipt, which completes the workflow.
Repair and Replacement What information should I provide for repair or replacement? +
Select the ICT equipment type and describe the fault, symptoms, affected functions, and relevant circumstances clearly. Include the brand, model, property number, or serial number when available, but never include account passwords or access codes.
Repair and Replacement Should I include passwords in the issue description? +
No. Never include passwords, OTPs, temporary credentials, recovery codes, or other secrets in descriptions, notes, attachments, or email replies.
Feedback Why did I receive a service feedback email? +
After an eligible request or appointment is completed, the system may send a one-time survey link to the registered email. It asks for service ratings and optional comments, expires after 14 days, and cannot be submitted more than once.
Tracking Why might staff receive an inactivity reminder? +
When automated reminders are enabled, the system alerts the responsible unit about active requests that have had no recorded activity for the configured period. A reminder does not change your status; it helps staff identify requests that may need follow-up.
Privacy and Safety What information should I prepare before starting? +
Prepare accurate requester and organization details, an accessible email, a valid contact number, and request-specific supporting information. Upload only documents requested by the form.
Privacy and Safety Can I share my tracking or credential link publicly? +
Do not publish tracking references, OTPs, or credential links. Credential links are sensitive, expire automatically, and should only be opened by the intended recipient.
Troubleshooting What should I do if submission fails? +
Read the highlighted validation message, return to the indicated field, and correct it. Check connectivity, avoid refreshing during upload, and retry once. If it still fails, note the exact message and contact ICT.
Troubleshooting What should I do if an expected email does not arrive? +
Check Spam, Junk, Promotions, and mailbox storage. Confirm the submitted address is correct and allow a few minutes. Do not repeatedly submit a new request; contact ICT with the tracking number.
Was this Help Center useful?
Your response is kept on this device. If something is unclear, you can also tell the ICT Unit what guidance is missing.
Still need assistance?
Submit the appropriate request with the exact error, affected service, and tracking number if one already exists. Never include passwords or OTPs.