Self-service guidance

How can we help?

Find the right service, prepare the correct information, understand the process, and solve common submission problems.

Start here

What do you want to do?

These links open the correct public tool.

Submit a request

Account, ID, equipment, event support, repair, or technical concern.

Open request form →

Book an appointment

Bulwagang Tanglaw scheduling or seasonal ICT preventive maintenance.

Open booking form →

Track a request

Check the latest status using the tracking number shown after submission.

Go to tracking →

Guided selection

Not sure which service to choose?

Select the statement that best describes your concern. This guide does not collect or submit personal information.

Service directory

Choose the correct request

Review what each service covers and what to prepare before opening the form.

Account Management

DepEd Gmail account

Create, reset, or delete a DepEd Google Workspace account.

Select in form

Choose Gmail, then select Creation, Reset, or Deletion.

Prepare

Personal email, contact number, permanent station, position, and existing DepEd email for reset/deletion.

Account Management

Microsoft 365 account

Request a password reset, account information update, or account deletion.

Select in form

Choose Microsoft, then select Password Reset, Update, or Deletion.

Prepare

Microsoft account, DepEd Gmail, accessible recovery email, permanent station, and personnel details as requested.

ICT Services

ID Request

Request a new, replacement, lost, or damaged Division ID.

Select in form

Choose ICT Services Request, then ID Request.

Prepare

Employee and designation details, emergency contact, ID photo, signature, and affidavit PDF when required.

ICT Services

Borrowing of Equipment

Request temporary use of available ICT equipment.

Select in form

Choose ICT Services Request, then Borrowing of Equipment.

Prepare

Equipment needed, purpose, requested schedule, and accountable requester details.

ICT Services

Technical Assistance to Events

Request ICT support for a Division event or activity.

Select in form

Choose ICT Services Request, then Technical Assistance to Events.

Prepare

Event title, venue, schedule, expected participants, equipment, and detailed assistance needed.

ICT Services

ICT Support Services

Report hardware, software, connectivity, account-access, or general ICT concerns.

Select in form

Choose ICT Services Request, then ICT Support Services.

Prepare

Affected device or service, exact error, when it started, troubleshooting already attempted, and urgency.

ICT Services

Repair and Replacement

Request diagnosis, repair recommendation, or replacement assessment for ICT equipment.

Select in form

Choose ICT Services Request, then Repair and Replacement.

Prepare

Device type, brand/model, property or serial number when available, current condition, and detailed issue.

Appointments

Bulwagang Tanglaw

Reserve an available whole-day or half-day schedule for visits and activities.

Select in form

Choose Book Appointment, then Bulwagang Tanglaw.

Prepare

Agency/office, client details, event title, participants, preferred date, schedule window, and purpose.

Appointments

Preventive Maintenance

Book the annual preventive maintenance service for Division Office ICT equipment.

Select in form

Choose Book Appointment, then Preventive Maintenance when the season is open.

Prepare

Office/unit, authorized personnel details, available date/shift, and equipment types with quantities.

What happens next

From submission to completion

  1. 1

    Submit carefully

    Complete the guided fields, review every answer, and submit once.

  2. 2

    Save the reference

    Keep the tracking number shown on the success screen and in notifications.

  3. 3

    Responsible unit acts

    HR, ICT, or Supply reviews the request according to its workflow.

  4. 4

    Track until complete

    Use public tracking for status updates and follow email instructions securely.

Frequently asked questions

Answers before you submit

Getting Started Do I need to sign in to submit or track a request? +
No. Public request submission, appointment booking, and tracking do not require a staff account. The Sign In button is for authorized staff dashboards.
Getting Started Which category should I choose? +
Choose Account Management for DepEd Gmail or Microsoft 365 concerns. Choose ICT Services Request for ID, borrowing, event assistance, technical support, repair, or replacement. Choose Book Appointment for Bulwagang Tanglaw or preventive maintenance schedules.
Submission Why are some fields disabled? +
The form follows a top-to-bottom guided sequence. Complete the active required field first; the next applicable field will then become available.
Submission Why did the form reject my email address? +
Official-account fields require the stated DepEd domain. Personal or recovery email fields must be an accessible external address and must not use @deped.gov.ph when the form says personal email only.
Submission What contact-number format is accepted? +
Use a Philippine mobile number in one of these formats: 09XXXXXXXXX, 639XXXXXXXXX, or +639XXXXXXXXX.
Submission Why do I need an OTP for an ICT Services request? +
When enabled by the administrator, OTP verification confirms that the requester controls the submitted official DepEd email. The code expires and has a limited number of attempts.
Submission Can I submit the same form more than once? +
Avoid repeated submissions. Wait for the confirmation screen and save the tracking number. The system has duplicate and concurrency safeguards, but one accurate request is easier to process.
Tracking Where can I find my tracking number? +
It appears after successful submission and may also be sent by email. Save it immediately. Service requests, Bulwagang Tanglaw bookings, and PMS bookings each receive a reference number.
Tracking How do I check progress? +
Open Track Your Ticket on the landing page, enter the complete tracking number, and select Track. The status timeline shows the latest recorded workflow stage.
Tracking Why has my status not changed yet? +
A status changes only after the responsible unit records an action. Account creation/deletion may wait for HR approval; repair/replacement may wait for Supply receipt; appointments may wait for schedule confirmation.
My Requests What is the My Requests workspace? +
My Requests is a secure self-service workspace for viewing the service requests and appointments associated with your verified email. You can follow their latest status and use the available actions without signing in to a staff account.
My Requests How do I open My Requests? +
Select My Requests on the portal, enter the same email address used when you submitted the request or appointment, then enter the newest 6-digit verification code sent to that address. Access lasts for a limited session, so use Secure Logout when finished.
My Requests Why is a request missing from My Requests? +
Only records associated with the verified email are shown. Use the exact personal, recovery, contact, or official email entered on the original form. If the record still does not appear, track it using its reference number or contact ICT to verify the saved address.
My Requests Can I send a clarification or attachment to staff? +
Yes. Open Messages and clarification under an eligible service request, enter your update, and optionally attach a supported PDF, image, Word, or Excel file. Do not include passwords, OTPs, recovery codes, or other secrets.
My Requests Can I cancel a submitted request or appointment? +
You may cancel a service request while it is still pending and unclaimed, or an appointment while it is pending and not yet reviewed. Once the responsible unit has claimed, reviewed, or processed it, the Cancel action is no longer available.
My Requests Can I change my requested appointment schedule? +
A pending or previously rescheduled appointment can request a new available date and morning or afternoon schedule from My Requests. The updated schedule returns to the responsible unit for review and remains subject to PMS availability, blackout dates, and Bulwagang Tanglaw conflict checks.
My Requests Can I reopen a completed service request? +
A resolved service request may be reopened once within 7 days of resolution. Reopening returns it to Pending for review. The option disappears after the allowed period or after it has already been used.
My Requests How do I download a completion report? +
Open My Requests and select Completion report on an eligible completed service request or appointment. The system downloads a PDF containing the reference, service, requester, final status, completion date, and recorded resolution when available.
Account Management Which requests require HR approval? +
DepEd Email Creation and DepEd Email Deletion are routed to HR first. ICT processing begins after HR approval.
Account Management When does the 30-day deletion period begin? +
For DepEd Email Deletion, the 30-day countdown starts only after HR approves the request. This provides time for required account and file handling.
Account Management How are newly created DepEd Gmail credentials delivered? +
Credentials are not placed directly in email. The requester receives a secure, expiring, single-use access link and verifies the personal email with an OTP before viewing the credentials.
Account Management Why can a newly created DepEd Gmail account not send or receive email yet? +
A related Microsoft account request is automatically forwarded for Central Office creation. Gmail sending and receiving may remain unavailable until Central Office completes the Microsoft account.
Account Management What if my secure credential link expired or was already viewed? +
Contact the ICT Unit or ask the assigned ICT staff to use the authorized credential reissue process. Never ask for credentials through ordinary email or chat.
Appointments How are Bulwagang Tanglaw schedules protected from double booking? +
Pending and confirmed schedule windows are reserved on a first-come, first-served basis. Whole-day bookings occupy both morning and afternoon; a half-day booking leaves the other available if it is still open. Sundays and elapsed time windows are unavailable.
Appointments Why is Preventive Maintenance unavailable? +
PMS is seasonal. It appears only when the administrator opens the annual booking window. Weekends, blackout dates, full capacity slots, and dates outside the active window cannot be selected.
Appointments When is a Bulwagang Tanglaw request completed? +
After Supply confirms the schedule, it remains confirmed until the event schedule has ended. Supply can then mark the booking completed.
Repair and Replacement What happens after I submit a repair or replacement request? +
ICT claims and diagnoses the request, records the action taken and recommendation, then forwards the equipment to Supply. Supply confirms physical receipt, which completes the workflow.
Repair and Replacement What information should I provide for repair or replacement? +
Select the ICT equipment type and describe the fault, symptoms, affected functions, and relevant circumstances clearly. Include the brand, model, property number, or serial number when available, but never include account passwords or access codes.
Repair and Replacement Should I include passwords in the issue description? +
No. Never include passwords, OTPs, temporary credentials, recovery codes, or other secrets in descriptions, notes, attachments, or email replies.
Feedback Why did I receive a service feedback email? +
After an eligible request or appointment is completed, the system may send a one-time survey link to the registered email. It asks for service ratings and optional comments, expires after 14 days, and cannot be submitted more than once.
Tracking Why might staff receive an inactivity reminder? +
When automated reminders are enabled, the system alerts the responsible unit about active requests that have had no recorded activity for the configured period. A reminder does not change your status; it helps staff identify requests that may need follow-up.
Privacy and Safety What information should I prepare before starting? +
Prepare accurate requester and organization details, an accessible email, a valid contact number, and request-specific supporting information. Upload only documents requested by the form.
Privacy and Safety Can I share my tracking or credential link publicly? +
Do not publish tracking references, OTPs, or credential links. Credential links are sensitive, expire automatically, and should only be opened by the intended recipient.
Troubleshooting What should I do if submission fails? +
Read the highlighted validation message, return to the indicated field, and correct it. Check connectivity, avoid refreshing during upload, and retry once. If it still fails, note the exact message and contact ICT.
Troubleshooting What should I do if an expected email does not arrive? +
Check Spam, Junk, Promotions, and mailbox storage. Confirm the submitted address is correct and allow a few minutes. Do not repeatedly submit a new request; contact ICT with the tracking number.

Still need assistance?

Submit the appropriate request with the exact error, affected service, and tracking number if one already exists. Never include passwords or OTPs.

Submit Request Email ICT Unit